Call 1-304-202-7503 and describe what the door is doing - won't open, won't close, makes a bang, opener runs but the door doesn't move. That tells us roughly what's wrong before anyone drives out, and it lets us bring the right spring size or roller stock instead of guessing.
We run out of 1520 Dixie St, Charleston, WV 25311, and cover the surrounding area: South Charleston, Dunbar, and Coal Fork are all within six miles; Institute, Marmet, and Belle sit around eight to nine miles out; Cross Lanes, Elkview, St. Albans, and Nitro run eight to ten miles; and we go as far as Sissonville, Alum Creek, Tornado, Poca, Cedar Grove, Teays Valley, Clendenin, Winfield, and Scott Depot when the job calls for it.
On site, we open the door up, check the spring tension, look at the cables and rollers, and tell you straight what's wrong and what it costs to fix versus replace. If the door's original hardware from a 1960s or 70s build has reached the point where parts availability is the problem, we'll say so rather than patch it and have you calling again in a month.